We will be closing at 1PM on Christmas Eve. We will be closed on Christmas Day.
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7104 Minstrel Way Columbia, MD 21045
(410) 720-5305
M-F: 7:30am-5:30pm

1358 Dorsey Rd Hanover, MD 21076
(410) 859-1644
M-F: 7:30am-5:30pm Sat: 7:30am-1:00pm
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At Ken's Service Center, we take pride in offering the best customer experience to Hanover, MD, Columbia, MD and Ft Meade, MD. We strive to provide our customers with the best experience possible each visit.

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Selected Category: Cooling System Repair

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Showing 1-1 of 1 reviews
 
Ken's Service Center
  5/5
The water pump tension pulley and belt disintegrated on our 2006 Cadillac DTS while pulling a trailer to Pittsburgh on Interstate 70 on a Sunday afternoon outside Cooksville, MD, when absolutely nothing is open or even available with absolutely no available repair garages or overnight accommodations within 20 or more miles. We were able to nurse the car and trailer to a Dunkin' Donuts with AAA towing the car to a hotel in Columbia, MD, for Sunday night. Monday morning I started calling garages, mostly to no avail. Fortunately, I left a message for Ron at Ken's Service. When Ron called back and learned of our problems, his first comment was that he would get us back on the road that day. What a relief! I scanned a picture of the problem and the VIN to Ron so that he could order the parts. Towed the car there and while we had breakfast, the parts arrived and they worked on the car. By 10:30 a.m. the car was repaired by a certified mechanic for a bargain price that I couldn't believe and never expected. We were so thrilled that we couldn't thank them enough. Car ran perfect for the rest of the trip. The work is guaranteed nationally by Goodyear for 2 years. We recommend Ken's Service without any reservations whatsoever. We are absolutely 150% satisfied.

Business reply to this review:

We appreciate the great review and were glad we could help you get back on the road again. Thank you for letting us know you all made back safely.
Showing 1-1 of 1 reviews
 

Average Rating 5.0

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